All products are carefully packaged to reasonably ensure their safe arrival to you.
Handcrafted items are MADE TO ORDER. Although every effort is made to craft and ship your order as soon a possible, and while most orders ship within 1 to 21 business days, please allow up to 40 business days (8 weeks) from the date of cleared payment for orders to be crafted and shipped, especially if your order is large, customized or placed around the busy holidays.
Orders will be shipped via United States Postal Service Priority or First Class Mail. Both methods provide package tracking and delivery confirmation for domestic packages.
International customers, please note: Import duties, taxes and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchase. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
International customers, please also note: This shoppe does not mark merchandise values below value or mark items as ‘gifts’ - US and International government regulations prohibit such behavior.
Additionally concerning international orders, though not common, at times the Postal Service may hold and delay some International shipments in Customs. Witchcrafts Artisan Alchemy® is not responsible for delays caused by USPS or any other domestic or international mail carrier.
When your order is shipped, you will be emailed package tracking or international customs information for your package.
Shipping prices include handling charges (boxes, tissue, bubble wrap and other materials to keep your product safe as well as for a trip to the Post Office to mail international or other special package). This shoppe makes every effort to recycle shipping materials when possible.
All domestic shipping prices include delivery confirmation but do not include insurance. Witchcrafts Artisan Alchemy® will not be responsible for lost, stolen or damaged items sent through the mail, but would be more than happy to add insurance at an additional cost. Shipments are not insured unless insurance is requested by buyer in advance. To add domestic insurance, contact me to set up a custom reserved listing. Buyer is responsible for contacting the carrier to file an insurance claim in the event an insured package is lost, stolen or damaged during shipment. Refunds are not issued by Witchcrafts Artisan Alchemy® on either insured or uninsured orders for lost or stolen shipments, or for package contents damaged by the mail carrier.
IMPORTANT - Please make sure that the shipping address you provide for your purchase matches your confirmed address in Paypal.
My shoppe's name, Witchcrafts Artisan Alchemy, is in the return address on all shipments.
National Mail Service Daily Updates:
REFUNDS & EXCHANGES
Due to the nature of my handmade creations, all sales are final. Cancellations will be charged a minimum $15.00 fee. That fee may be increased if I have already begun creating your handmade items.
Any approved returns are subject to a 20% restocking fee and will not include the original shipping costs. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. I'll notify you via e-mail of your refund once I've received and processed the returned item.
If you have a problem with your order regarding damages, please notify me within 3 business days of receipt of your order and I will work to find a satisfactory solution to the problem.