All products are carefully packaged to reasonably ensure their safe arrival to you.
Handcrafted items are MADE TO ORDER. Although every effort is made to craft and ship your order as soon a possible, and while most orders ship within 1 to 15 business days (3 weeks), please allow up to 21 business days (4 weeks) from the date of cleared payment for orders to be crafted and shipped, especially if your order is large, customized or placed around the busy holidays.
Domestic orders will be shipped via USPS with tracking and delivery confirmation for packages.
International orders will be shipped via USPS. International customers, please be aware that packages may be held up in Customs for up to 6 weeks. International shipments may be subject to customs, duties and taxes which are your responsibility.
When your order is shipped, you will be emailed package tracking or international customs information for your package.
We are not responsible for packages USPS states as "delivered" and customer states as not delivered. We are not responsible for lost packages; please double check your shipping address before order confirmation.
If your order is returned to us because UPS or USPS is unable to deliver the package due to incorrect address; you are not available for delivery; refusal of package or unclaimed package: You may have the package reshipped. You will need to pay reshipping charges plus any fees for the return back to us.
Knives, athames, swords, blades, axes may not be allowed to be shipped to some regions. Customs may remove any and all blades from your package. There will be no refund for ANY items which are removed, returned or disallowed by customs for any reason.
We require card holder signature for all transactions when card holder billing address does not match the shipping address.
We reserves the right to require a signature at the time of delivery on any shipment.
Shipping prices include handling charges (boxes, tissue, bubble wrap and other materials to keep your product safe as well as for a trip to the Post Office to mail international or other special package). This shoppe makes every effort to recycle shipping materials when possible.
All domestic shipping prices include delivery confirmation but do not include insurance. Witchcrafts Artisan Alchemy® will not be responsible for lost, stolen or damaged items sent through the mail, but would be more than happy to add insurance at an additional cost. Shipments are not insured unless insurance is requested by buyer in advance. To add domestic insurance, contact me to set up a custom reserved listing. Buyer is responsible for contacting the carrier to file an insurance claim in the event an insured package is lost, stolen or damaged during shipment. Refunds are not issued by Witchcrafts Artisan Alchemy® on either insured or uninsured orders for lost or stolen shipments, or for package contents damaged by the mail carrier.
IMPORTANT - Please make sure that the shipping address you provide for your purchase matches your confirmed address in Paypal.
My shoppe's name, Witchcrafts Artisan Alchemy, is in the return address on all shipments.
National Mail Service Daily Updates:
REFUNDS & EXCHANGES
Due to the nature of my handmade creations, all sales are final. Cancellations will be charged a minimum $15.00 fee. That fee may be increased if I have already begun creating your handmade items.
Any approved returns are subject to a 20% restocking fee and will not include the original shipping costs. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. I'll notify you via e-mail of your refund once I've received and processed the returned item.
If you have a problem with your order regarding damages, please notify me within 3 business days of receipt of your order and I will work to find a satisfactory solution to the problem.